Returns & Exchanges
FREE RETURN SHIPPING
To be eligible for free return shipping, simply postmark your item using our return label within 10 days after receiving your order. SUMMERSKIN will cover the return shipping costs, and you will be refunded in full for the cost of your item. Free return shipping is available in the continental United States only. For all orders from Alaska, Hawaii and international orders you are responsible for return shipping costs.
Didn't get it postmarked within 10 days? That's ok! We accept returns postmarked within 30 days from when your order was shipped. Feel free to return your items using our return label or any other insured shipping carrier. If you choose to use our label, the label cost of $6 will be deducted from your merchandise refund.
- We accept returns postmarked within 30 days from the date your order was shipped.
- Returns must be received in new condition; unused, unworn, unwashed with all original tags still attached. Items returned with obvious use, makeup, deodorant, perfume, or similar product stains will be subject to refusal.
- Refunds are issued to your original payment method or in the form of online credit. Refunds cannot be returned to alternate cards or different forms of payment.
- Final Sale items cannot be returned, refunded or exchanged.
- Gift cards cannot be returned or refunded.
- Original shipping is non-refundable.
We do our best to process refunds within 14 business days of receiving and approving your return, but refunds can take up to 4-6 weeks depending on shipping and approval time. We'll send you an email confirmation when your refund has been issued.
Domestic Returns (within the continental United States)
How Do I Make a Return?
To return your item(s), follow the steps below:
- Complete the Returns & Exchanges Contact Form with name, email, order number and reason for return or exchange.
- Once we receive your Return & Exchange request, we will email you a prepaid shipping label.
- Print out the provided shipping label and tape it to the outside of your SUMMERSKIN Return or Exchange**
- Mail it off; we'll do the rest!
**If your return is postmarked within 10 days from the day after you receive your order, return shipping will be free. When returning items with our shipping label postmarked after 10 days from when you receive your order, a $6 shipping cost will be deducted from your refund credit.
If you choose to not use our shipping label, please send all eligible returns or exchanges to the following address:
SUMMERSKIN Returns Department
1120 SE Main St., Ste. 201
Portland, OR 97214
We recommend shipping with insurance and keeping your shipping receipts until your return is processed. SUMMERSKIN is not responsible for missing, damaged, or packages lost in transit.
For questions regarding returns or exchanges please contact our Customer Service team at firstname.lastname@example.org.